To create an exceptional award, we ask you to send us the best quality image files you have. This means that all images or logos should be sent in a clean vector format as an .eps or .ai file. We also will accept 300dpi .jpg or.pdf as well.
WHAT IS VECTOR ARTWORK?
Vector Artwork: Is two dimensional artwork that is made up of mathematical lines and curves. Vector ﬁles are resolution independent and can be enlarged inﬁnitely without losing image quality.
Typical File Types: .ai .eps .ps .indd .pdf .cdr
Important Note: The vector ﬁle types shown above can contain raster art. If you are unsure about your ﬁles, have one of our art coordinators verify your artwork.
Raster Artwork: Is any artwork that is composed digitally of horizontal and vertical rows of pixels to make up an image. Raster ﬁles are resolution dependent and cannot be enlarged without losing image quality. Typical File Types: .psd .tif .jpg .gif .bmp Important Note: The ﬁle types above are always raster images and are never usable for our production process.
Vector line art allows us to work efficiently with your logo on your awards. We will accept high resolution (300 dpi) tif, gif, jpg and pdf files as well.
If you choose to create your own award design, please use these guidelines:
-Save your art in .AI or .EPS format
-No fonts smaller than 11 pts
-All fonts converted to outlines
-No lines thinner than 1 pt
-No linked/embedded objects within a file
-Image must have a vector cut line on the perimeter.
WHEN WILL I SEE A PROOF?
Depending on whether your order is a rush or standard production time, proof schedules may vary. For rush orders, you should see a proof within 24-48 hours. For orders that have a standard turnaround time, please allow 3 to 5 business days for your proof to arrive.
Please reply to proof emails within 24 hours whenever possible to avoid shipping delays. Late approvals from customers may require expedited shipping methods.
Once you have approved the proof, responsibility for any mistakes shifts to the client.
WHAT IS A SETUP CHARGE?
Unlike other companies, we include three complimentary proofs (first proof and 2 revisions) free of charge.
Accounts that require extensive revisions will see an additional charge per revision. Once a design is approved, it goes directly into production; therefore, alterations or revisions will not be accepted after approval.
CAN I GET A SAMPLE FIRST?
Samples are available by request and are shipped without customization. Most samples can ship same day. If you have a UPS account we can bill the shipping to that or you will be charged shipping for the sample. The cost of shipping the sample is non re-fundable.
WHEN WILL MY ORDER SHIP?
When your order is approved we will let you know the estimated carrier pickup date for delivery. We make every effort to get your orders out with the lowest cost shipping; however, rush orders will require expedited fees.
DO YOU SHIP INTERNATIONALLY?
Most of our pieces ship within the United States and Canada. International shipment is possible; however, contact us directly to receive a time and pricing quote prior to finalizing your order.
DO YOU DO RUSH ORDERS?
For rush orders, we make every effort to accommodate your needs. No extra fees for rush orders other than the expedited shipping cost required to get your awards to you on time. Custom orders are subject to additional lead time depending on the project. You will be notified of approximate shipping costs to be added to your order.
CAN YOU SHIP AWARDS TO MY RACERS?
Yes, we use the US Postal Service for all individual award shipments. We charge $2 per box along with the actual USPS amount. Please send the addresses in an excel format. Additional charges may apply for information in any other form.
DO YOU OFFER DISCOUNTS TO NON PROFIT ORGANIZATIONS?
Yes, just send your 501c3 documentation to receive a 10% discount.
CAN I ORDER ALL MY AWARDS FOR THE YEAR TO GET THE BULK DISCOUNT?
Yes, ask about our NEW CONTINGENCY PROGRAM or you can commit to using MX Trophies for your year and we can ship each event individually. The benefit is that you get our quantity discount and your event is already in the design process. Payment on each order quantity is due when order is placed.
CAN YOU CREATE A CUSTOM AWARD FOR ME?
We take pride in our custom awards. We can create almost any design to fit your needs. The best way to get your project started is to fill out the order form located on the custom awards page. All we need is your ideas, quantity, budget, and timeline. We will take care of the rest.
METHODS OF PAYMENT YOU ACCEPT?
Online Credit Card Payment: Visa, MasterCard, American Express and Discover.
Using our secure online portal you will need: invoice number, amount owed, type of card, card number, security code, expiration date, full name and billing address as it appears on the card. Information regarding account is securely confidential. When paying by credit card, you will be charged 100% of the amount stated on your invoice as soon as we start working on your order. This secures the merchandise and puts the order into production to be customized.
Check Payments: Checks may be accepted from companies with approved credit. No personal checks please. Products are shipped when funds clear our bank. In the event your order is time-sensitive we strongly recommend paying by credit card. A returned check fee of $25.00 will be assessed in the event a check is returned for insufficient funds.
Purchase Orders and Net 30 Terms: MX Trophies may grant Net 30 payment terms with an approved credit application. If you are granted payment terms, you agree that if you are late paying your invoice, a 2% per month finance charge or the maximum charge permitted by law may be assessed against all accounts with past due balances. You agree to pay all the company's reasonable attorney's fees and all collection agency fees incurred in the collection of any amount owed here under and not paid when due.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
You have until the end of the business day on the day your order is placed (4:00 pm PST) to cancel your order for a full refund.
Orders cannot be canceled once proofs have been approved unless prior authorization is received.
WHAT IF MY AWARDS ARRIVE BROKEN?
We take the utmost care in packaging and shipping your pieces however accidents may occur. We must be able to file a claim with the carrier, so it is imperative that any damages are reported within 24 hours of receipt, along with photo documentation, and all packaging retained for inspection. If you receive damaged awards we will take care of all costs required to replace your awards free of charge before your event. Failure to report damages within 24 hours or failure to retain packaging may nullify our claim with the carrier and charges to you may apply.
WHAT IF MY AWARD ARRIVES WITH MISTAKES IN VERBIAGE?
We take great care to ensure accuracy on all of our awards. Internal policies are in place to ensure we print only and exactly what you approve. If you receive awards printed differently than your approved artwork we will take care of all costs required to replace your awards free of charge before your event. Should it be a customer error, we offer a 20% courtesy discount to remake your awards and any expedited shipping is the responsibility of the client.