Payment Options: To start production on all orders, your invoice can be paid by Visa, MC, Discover or Amex. We can accept checks but work will not start until payment has cleared. You can apply for Net 15 terms with a credit application. Upon approval of credit amount, work may start or a deposit may be needed.
Shipping: Orders placed for Classic or Semi-Custom awards and recieved at least 10 days before ground shipping date will qualify for Free Shipping if the order is over $199.00. This does not apply to custom awards or event items. If rush shipping is needed due to the order being placed under 10 business days from ground shipping date, it will be added to the order and all rush orders must be pre-paid. Orders below $199 will have shipping charges based on size and quantity. Rush shipping will be quoted and must be approved before order will start production. On very large orders, freight on a pallet may be required ad will be quoted. We will arrange for delivery with a lift gate if you do not have a forklift or a way to unload a pallet shipment. Lift gate fees may apply.
UPS SHIPPING MAP - days in transit from MX Trophies
Shipping Damage: We try our best to pack your awards with the utmost care but shipping damage can occur. Upon receipt of your order, immediately open and unpack all pieces and inspect for damage. We will replace any damaged piece immediately and will ship them out by ground shipping. If your order was placed in a rush time frame you may be responsible for rush shipping charges on the replacement parts. If the boxes show damage from the carrier, please keep all packing and take pictures of the damaged box so we can file a claim with the carrier.
Turnaround: We will get every order out in 2 weeks or less and pride ourselves on our quick turnaround. If your event is less than two weeks away including shipping time, we will give you an in hand date that we will meet. We know that your event cannot happen without your order, so we always make sure that your order will arrive before your event. Rush shipping may be needed if your order was placed under the 2 week timeframe. Rush shipping will be quoted and is the responsibilty of the reciever. If we are not able to produce your award before your event you will be notified before we accept the order. We always strive to produce every order and want your event to be the best.
Rush Charges: We do not charge a rush fee on most orders. We appreciate any advanced notice you can provide but we understand that events have changes last minute. We reserve the right to charge a rush fee – this will be quoted and approved before we accept the order.
Returns: All our products are made custom for your event and cannot be returned. We stand behind our products and if there are any mistakes or damage we will replace the pieces in question.
Changing Order After Approval: We start your order immediately upon approval. If you need to make changes we will try to accommodate your request. If we have materials in production there may be a charge for what has already been produced. This will be quoted before we accept the change order.
Custom Award Assembly: Some award designs may need to be assembled after receiving them. We try to build as much of the award before shipment but shipping constraints will dictate the amount of assembly. We try to make the process as easy as possible for you by sorting and having the correct hardware ready for your assembly crew. We will provide instructions and a detailed form to help you build your custom awards.
Set Up and Design Fees: We do not charge any set up or design fees on your order. We also will send you editable art for your own use after your order has been produced. If you want a design that does not involve any product, we will quote you an estimated time and cost to create that design.